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Call Center Representative - Healthcare Industry - Santa Ana, CA

About Advantmed:

Founded in 2005 and based in Santa Ana, California, Advantmed, LLC (dba RecordFlow until 2015) is a healthcare information management company that helps health plans, managed care organizations, and life insurance companies optimize revenue and improve quality outcomes.

Advantmed partners with managed care organizations to deliver the optimal combination of capabilities unique to each organization needed to achieve the objectives, including risk analytics, NCQA-certified HEDIS ® Measures software, medical record retrieval, medical record abstraction, risk adjustment coding, and provider education.

Job Summary:

As the Call Center Representative you will work under the In-Home Health Risk Assessment division in which you will be building relationships with out patient members and scheduling/coordinating visits to have our Nurse Practitioner's conduct a Health Risk Assessment. You will be reporting in to the Call Center Supervisor at our Santa Ana, CA headquarters.

Hours of operations will be 8 hours, but will range anywhere between the hours of Monday through Friday, 8am PST - 8pm PST based on the schedule provided to you by your Supervisor. Position is based in our corporate office in Santa Ana, CA so strong attendance and punctuality is very important.

Position will be a permanent role with the organization and there will be the opportunity for benefits and vacation after a 60 day probationary period.

 

In order to be considered, candidates MUST apply using the link below by copy and pasting in to your browser. Other resumes will not be considered:

https://career10.successfactors.com/sfcareer/jobreqcareer?jobId=687&company=advantmedi&username=

Core Expectations:

  • Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
  • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
  • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
  • Building lasting relationships with clients and other call center team members based on trust and reliability.
  • Utilizing software, databases, scripts, and tools appropriately.
  • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
  • Making sales or recommendations for products or services that may better suit client needs.
  • Taking part in training and other learning opportunities to expand knowledge of company and position.
  • Adhering to all company policies and procedures.
  • Additional adhoc tasks as assigned by the Call Center Supervisor

In order to be considered, candidates MUST apply using the link below by copy and pasting in to your browser. Other resumes will not be considered:

https://career10.successfactors.com/sfcareer/jobreqcareer?jobId=687&company=advantmedi&username=

Qualifications:

  • Minimum education should be High School Diploma, higher education would be a plus
  • Prefer experience in a high volume outbound sales call center environment
  • Must have excellent communication and written skills
  • Bilingual Spanish is a plus
  • Must have strong attendance and punctuality
  • Medical Terminology or experience in Healthcare is a plus!

Skills

  • Honesty And Integrity
  • Solid Work History, Citing Any Recognition And Promotion
  • Must Provide A Land-Based Telephone Line And High-Speed Internet Connection.
  • Ability To Thrive In A Fast-Paced, Energetic Environment
  • Must Have An Isolated Work Space In The Home Free From Distractions And Noise.
  • Willing To Commit To Providing The Best Possible Customer Experience
  • Customer Service Or Other Directly Related Experience A Plus.
  • Ability To Collaborate And Be A Team Player
  • Various Software And Data Entry Proficiency
  • Ability To Type 40Wpm, 60Wpm Is Preferred
  • Strong Communication And Time Management Skills
  • Ability To Deliver High-Level Customer Service
  • Supreme Ability To Demonstrate Customer Empathy And Build A Connection With Excellent Customer Diplomacy Skills
  • Problem Solver, Able To Multi-Task, Think Creatively And Escalate Issues And Ideas To Solve These Issues

Compensation: $15.00 per hour based on previous call center experience and other additional skills.

In order to be considered, candidates MUST apply using the link below by copy and pasting in to your browser. Other resumes will not be considered:

https://career10.successfactors.com/sfcareer/jobreqcareer?jobId=687&company=advantmedi&username=

 

Regards,

Human Resources

Advantmed

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