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WFM Executive Imaging_HEDIS 2017_R1048

Job Title: WFM Executive    
Job Location-1: India-Gandhinagar
# of Position(s): 1
Shift Type: Day
Salary Range: Up to 20000 Rs
Education: Graduate
Experience: 2 years & above in WFM domain in any industry

Skill & Competence (Required - Must Have)
• WFM subject matter expert with at least 2 years of experience
• Good Excel Knowledge – Proficient in WORD, EXCEL and POWERPOINT
• Strong Mathematical, analytical and organization skills
• Good time Management
• Problem solving and resolution skills
• Strategic thinking (planning ahead and predicting what is going to happen)
• Job Stability/Responsible/Dedicated and Ability To learn

Roles & Responsibilities:
• Collection & Analysis & Reporting of project/agent/department performance statistics
• Analyze and report historical data and trends and develop forecast models
• Generate long and short term forecasts models
• Manage employee information changes
• Manage proactive approval and denial of discretionary activities such as vacations, trainings, meetings
• Generate new forecast when current day forecast has high deviation from actual
• Fill overtime and under time availability
• Perform other duties and assignments as directed
• Lead weekly and daily staffing review meetings with management and intraday analysts detailing previous and current week's performance and forecasted performance.
• Perform other duties and assignments as directed

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