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Data Analyst - Project Management - CPET - India - Aug 2017

• To review & analyze  different situation from every logical perspective in terms of production & project status  at departmental level
• To develop overall conclusion & find solution for challenges’  faced by respective dept. to achieve targets & SLA
• To attend sales pipeline calls & do complete analysis on upcoming projects  to support various company activities & plans
• To work closely with different dept. mgrs. to ensure that business  meets SLA
• To translate  challenges’ into requirement for functional specifications
• To identify any problem of advanced complexity  related to department, process or agent and highlight as "Red Flag" to management for timely perseverance
• To prepare Pre-Planning PPT & present it to all depts. for giving basic understanding on expectation for achieving SLA & milestones
• To do post project analysis  on challenges’  &/or critical issues faced during project completion  and  use same for developing streamline process
• To prepare dashboard for COO's  Office giving business oversight
• To prepare production dashboard for CPET department
• To prepare milestone every week by setting targets  for all dept. keeping resources & project deadlines in mind
• Daily monitor milestone to check project status  in regards to set targets
• To share milestone status comments every week with stakeholders’ & internal team
• Constantly monitor Queue management reports to ensure  project completion by given deadlines
• To prepare & communicate project re-planning when needed in terms of achieving deadlines,  faxing plan , calling attempts , scheduling, imaging, clinical
• To prepare Milestone dashboard for COO's Office
• Escalate delayed respond  of any department on given activity to COO's office
• To share communication with Ops department that is received from AMs'
• Share challenges’, requirement or other project discussion with Ops dept., AMs' & client Engagement
• Attend client status call &share specifications  of respective project or upcoming project with Ops team
• To generate fax packet for new project &share with AMs' for approval
• To prepare MOM for Ops call & share it with stakeholders for proper visibility with their actionable
• To do project configuration for new & existing clients
• To validate project configured
• To do client configuration in portal for new client
• To prepare project guidelines for all projects
• To share project guidelines with Ops depts. and document same
• To initiate project launch call in presence of AMs', Client Engagement & Ops Team
• To share all important details/updates relating to project with concerned depts.
• To attend sales pipeline calls and share MOM with respective stake holders
• To initiate Pre-Launch call with AMs', Client Engagement & Ops depts. for proposed upcoming project details
• To closely monitor provider escalations received by client through AMs'
• To initiate CAPA from respective department and strict close looping will be done
• To keep AM's informed for escalated issues and close looping solutions will be shared
• To monitor issues affecting milestone and ask for CAPA where necessary

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