View Our Website View All Jobs

Operation Manager - Provider Solutions - CCM - Operation - Aug 2017


• Minimum 4+ years’ experience of relevant position
• Experience to work with remote Team members based out of USA
• MBA preferred
• Knowledge of 6 Sigma /Project management preferred
• Sound knowledge of MS office and IT tech savvy

Skill & Competence (Required - Must Have)
• People Driven attitude
• Positive approach on handling challenges
• Ability to build good Rapport with Team and other department
• Sound Analytical and managerial skills
• Good in Communication
• Ability to work independently
1.  Self-motivated and pro-active, with ability to work autonomously, but also as part of a team.
2.  Exceptional interpersonal skills; able to communicate technical matters, both verbally and in writing, to non-technical members of staff.
3.  Strong time and capacity management skills; able to work across the organization on multiple projects simultaneously, managing expectations and prioritizing workloads.
4.  Adaptable to change; able to respond to shifting requirements and priorities
5.  Well organized and structured approach to work with good attention to detail

Key Expectations                                                                                                          Priority (Critical/Desired)         Time Range (Ongoing/Time Bound)
1. Deliver 90% of Billable of the volume available                                          Critical                                              Ongoing
2. Maintain retention and Shrinkage to set benchmark 80%                       Critical                                              Ongoing
3. Maintain Cost per billable to <=$13                                                                   Critical                                              Ongoing

Work Relations:
Internal - Daily coordination with internal Support and Operations Team on daily basis
- Coordinate with other department Whenever required
External  - To be on client call as representative of Operation whenever required

Desired Key Expertise for the job:
• An understanding of the analysis and interpretation of data and its application in a business context.
• An understanding of performance management and how performance indicators can be used within an organization.
• An understanding of the analysis and interpretation of data and its application in a business context.
• Ability to work well with people from many different disciplines with varying degrees of technical experience.
• Should have exposure to working with US time zone interface.
• Extremely strong analytical and problem -solving skills.
• Proven strong negotiating and consensus building abilities.
• Proven skills to work effectively across internal functional areas in ambiguous situations.
• Highly self‐motivated, self‐directed, and attentive to detail.
• Ability to effectively prioritize and execute tasks in a high‐pressure environment.
• Adept in MS Office tools i.e. Excel, Power Point, Word and Outlook
• Deliver behavioural, skill enhancement, team building, and cultural sensitization, competency enhancement modules across various levels

Roles & Responsibilities:
Role purpose :
To manage Grow current Chronic Care operation.

Primary purpose:
*Coordination with necessary department
* Implementation of new process to streamline operation
* Execution of existing process
* Oversight, control and completion of Monthly Target and operational goal
* Ensuring consistency with company strategy, commitments and goals

Role (Major R&R in Brief)
.End To End Operation management including support activities required for operations
• Hiring and on boarding of requisite Care coordinator according to the forecasted volume
• Assure Training effectiveness and efficiency for each new batch
• Training and development of Team members based on their SWOT
• Achieve production and quality targets of the dept
. Maintain retention and shrinkage % of the Team
• Ensure the operation budget is maintained : Cost per billable
• Implement better strategy on achieving maximum output
• Address all client escalations coming for operation and ensure effective CAPA

Read More

Apply for this position

Apply with Indeed
Attach resume as .pdf, .doc, or .docx (limit 2MB) or Paste resume

Paste your resume here or Attach resume file