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WFM Executive - Imaging - India - Aug-2017

Skill & Competence (Required - Must Have)
• WFM subject matter expert with at least 2 years of experience
• Good Excel Knowledge – Proficient in WORD, EXCEL and POWERPOINT
• Strong Mathematical, analytical and organization skills
• Job Stability/Responsible/Dedicated and Ability To learn

Skill & Competence (Desired)

• Problem solving and resolution skills
• Strategic thinking
• Good time Management

Roles & Responsibilities:
• Analysis & Reporting of agent/department performance statistics at set frequency
• Prepare monthly KPI for all the employees of department
• Share performance with users at set frequency
• Prepare data / report for annual review and for appraisal
• Analyze and report historical data and trends and develop forecast models
• Generate long and short term forecasts models
• Manage employee information changes
• Perform other duties and assignments as directed

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